New and& Improved Hair Genesis hair loss treatment products are the most advanced products for dealing with male or female pattern hairloss. They now combat two (2) major causes of hairloss. NO OTHER HAIRLOSS PRODUCT DOES THIS, not even the drug Propecia / Finasteride. In order to get the most benefit from using the products, it is very important that you use them every day and according to product label instructions.

If at any time you have questions about the products or how to use them, please contact Customer Service at service@hairgenesisdirect.com or call us at (800) 736-0729.

If you have questions of a scientific or medical nature, you may send an email to the Research Department at research@hairgenesisdirect.com  

If you think that you may be sensitive to any ingredient found in any of the Hair Genesis products (read the ingredients page of the website), we suggest that you contact your primary health care provider. If upon initiating treatment you develop such sensitivity, please contact us right away.

We offer a Product Results Guarantee for the following Value Packs:

Value Pack 3 Month Supply - 3 Months from date you received your order
Value Pack 4 Month Supply - 4 Months from date you received your order
Value Pack 6 Month Supply - 6 Months from date you received your order
Value Pack 12 Month Supply - 6 Months from date you received your order

If you do not notice any visible results within the first 6 months of regular daily usage, then you should not continue to use the products.

We also offer Value Pack 1 Month Supply and Value Pack 2 Month Supply as a Starter to using the products. In some individuals, you may start to see noticeable results within the first two months of usage. Normal hair growth takes place in cycles and therefore, it usually takes at least 3 to 4 months of consistent usage for most people who get results to begin to see them. You must be patient. We cannot guarantee that you will definitely see particular results in such shorter time periods of just one or two months of regular use.

Apart from the above, you may return any UnOpened Hair Genesis products at any time within the first 3 months of your order date. The bottles must be in good condition with the manufacturer seals still intact; the expiration date must not have passed or will not be within 90 days.

If you are age 50 to 55, we recommend that you call us before ordering any products, so that we may discuss your hair loss concerns personally. Due to the age factor affecting hair loss and hair re-growth, it is unrealistic at that age to expect much hair re-growth if you have been losing your hair for many years. You may however, be able to maintain the hair you still have.

However, we are unable to offer a product results guarantee to someone who is over 50 years old and who does not speak with us before ordering.  Please call us for help or if you have further questions.

If you have absolutely no results whatsoever, contact us according to the time period shown above from the date your order was received to request a refund. In order to receive proper credit, follow these procedures. First contact our Customer Service Department by email: You will be given a RA# (Return Authorization number).

Return all opened and unopened Hair Genesis Oral Softgels, Topical Applicator Serum, Revitalizing Shampoo and Revitalizing Conditioner bottles, along with all empty and unused bottles from your order prepaid within 10 days from the date your RA# is issued along with your original order receipt, including the reason for your return, to the address listed below. Also write your RA# on the outside of the return box. We are not responsible for damaged or lost returns. Shipping charges, if any, are not refundable. A re-stocking fee of 20% may apply to all returns regardless of its condition (ie: whether the bottles are unopened or opened). Refunds are generally processed within 10 working days from the date the products are returned.

A return is valid for one purchase per household. Product returns void any refunds on any future orders of Hair Genesis™ products. Failure to follow these guidelines may void any product guarantee.

Hair Genesis
9597 Jones Rd #380
Houston TX 77065

Human hair normally follows a cycle of growth, transition, resting and then new hair growth. Normal healthy hairs grow at the rate of about 1/2 inch per month, but vary by individual. A healthy hair follicle produces a strong, thick, colored hair. The hair follicles grow the hair for a period of 2 to 6 years. Then the follicles enter  a period of rest for approximately three months. After that time, the follicles shed their old hairs and resume their growing phase, producing new hairs. About 10% of your hairs are in this 3rd stage or resting stage at any given point.

Remember, that you most likely did not lose your hair overnight, so it will take time for the products to begin working for you. Although some individuals may see positive results in as little as two to four weeks, such as decrease, slowing down or stoppage of hair loss, most individuals typically respond within three months to four months of regular daily treatment.

Remember, your hair most likely didn't fall out in that short period of time. So you need to give yourself and the products enough time to work. It is recommended to continue using the products for at least three full months.

Read the directions of use on all product bottles and use only in accordance with the instructions. You should not open more than one bottle of product per month or use more product than instructed. Do not open additional bottles of product before finishing usage of an already-opened bottle. Hair Genesis products have been found to be completely safe for both men and women when used accordingly. Do not consume or apply more than the recommended daily amount.